Refund policy

Refund & Exchange Policy

At Faden, every piece is made to be lived in and loved — but we understand that sometimes a fit or fabric isn't quite right. Here's how we make that easy.

Eligibility

• Returns and exchanges are accepted within 14 days of delivery.
• Items must be unworn, unwashed, and returned with all original tags attached.
• Items marked as Final Sale are not eligible for return or exchange.

How to request a return or exchange

Use our dedicated Exchange Request or Return Request forms — include your order number and we'll confirm eligibility and next steps within 1–2 business days.

Pickup & return shipping

Approved returns and exchanges are picked up via Bosta from your delivery address. Cairo & Giza pickups are typically completed within 2 business days; other governorates within 3–4 business days.

Refunds

Since Faden orders are paid via Cash on Delivery, approved refunds are issued as store credit or bank transfer — our team will confirm the best option with you directly. Original shipping fees are non-refundable.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the item and packaging, and we'll make it right at no cost to you.